The Ultimate Guide To Chatbots

Posted on 22nd April 2022

While some companies chose to reinforce it using avatars, personality can easily be conveyed in the conversation alone. The key to successful engagement is understanding the customer’s request and delivering a response that’s personalized and relevant to the individual. They may use algorithms to determine the meaning of a question and the likelihood of the correct answer, but if you go off the chatbot script then they are left floundering. ...

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